A local business.
A personal commitment.

Our technicians will make a reasonable effort to protect the appliance, flooring, cabinets, countertops, and surrounding work area while performing service.We will use appropriate care during inspection, diagnosis, repair, installation, movement, and testing. If we discover an unsafe condition or believe continuing could cause unreasonable damage, we will stop and discuss the available options with you.

We will explain what we find in plain language and answer reasonable questions about the diagnosis, recommended repair, parts, labor, and next steps.If an appointment, part, repair plan, or service window changes, we will make a reasonable effort to keep you informed. We will never knowingly promise an arrival time, part-delivery date, or repair result that we cannot reasonably support.

Your diagnostic authorization does not automatically authorize a repair.Before performing additional chargeable work, installing a part, moving or uninstalling an appliance, or materially increasing the approved price, we will explain the proposed work and obtain your authorization.If the repair changes after work begins, we will pause and request approval before proceeding with additional chargeable work.

We will disclose the applicable service-call or diagnostic charge before service begins whenever reasonably possible.After diagnosis, we will explain the available repair recommendation and provide pricing before completing chargeable repair work. Parts, repair labor, installation materials, appliance movement, modifications, and other services are separate unless specifically included in the approved price.We will not knowingly charge you twice for the same service.

Appliance diagnosis is based on the symptoms, testing results, error codes, appliance condition, and information available at the time of service.We will not knowingly recommend a part or repair that we believe is unnecessary. If an approved part does not correct the reported problem, we will document the result, explain what we found, and obtain approval before installing another chargeable part or performing additional work.We will be honest when an appliance requires additional diagnosis, when a repair may not be economical, or when replacement may be the better option.

We will not perform work that we reasonably believe is unsafe, unlawful, outside our authorized scope, or likely to cause unreasonable damage.Unsafe electrical wiring, gas connections, plumbing, shutoff valves, drains, venting, cabinetry, flooring, structural conditions, pests, contamination, or inaccessible appliances may require correction by an appropriately qualified professional before appliance service can continue.We would rather pause a job than place a customer, technician, home, or appliance at unnecessary risk.

We stand behind eligible parts supplied and repair labor performed by Northwest Appliances according to the written warranty provided with your service.If you believe the same diagnosed problem has returned during the warranty period, contact us promptly and give us a reasonable opportunity to inspect the appliance.We will document what we find and address covered workmanship or supplied-part failures according to the applicable written warranty.

We will use customer information to schedule, perform, document, and support the requested service.Information received from a manufacturer, retailer, warranty company, service-contract administrator, or other third party for the purpose of completing service will not automatically be treated as permission to send Northwest Appliances advertising.Optional marketing communication requires the customer’s separate consent.

If you have a question or concern, we want the opportunity to address it.Please contact us as soon as reasonably possible if you notice a service problem, property concern, billing question, or disagreement. Prompt communication allows us to review the service record, preserve relevant information, and work toward a fair resolution.

We cannot promise that every appliance can be repaired, that every part will remain available, or that an aging appliance will not develop another problem.What we can promise is that we will approach every service call with honesty, care, professionalism, and respect.We are grateful for every customer who chooses Northwest Appliances, and we will continue working to earn that trust—one home and one appliance at a time.