Preventive Maintenance Service Contracts
Repair service plans · Preventive maintenance
A little planning.
A lot more peace of mind.
Choose defined repair benefits for tomorrow’s appliance problems, or scheduled preventive care to keep your home running smoothly.
Factory-trained technicians. Insured service. Background-checked team.
Start here · Repair + Annual Care
Your address. Your plan options.
No need to figure out Local or Extended. Enter your service address and we’ll show the two payment options for your area.
All plans require a valid card on file, including Pay in Full. Keep a valid card on file throughout participation in repair, preventive-maintenance, or water filter plans. Review the Repair Plan terms or the Maintenance & Filter Plan terms before enrolling.
Choose how you’d like to pay.
One annual payment
Pay in Full
Continue with Pay in Full ↗Twelve-payment annual agreement
Pay Monthly
/ month × 12
Continue with Pay Monthly ↗Both options include the same defined repair benefits and annual care. Plus $30 per eligible future repair event; parts, tax, shipping, and approved extras are separate. Waiting period and written terms apply. Continue to ServiceWorks and enter the same service address to complete the enrollment steps.
Let’s confirm your address together.
We couldn’t match that ZIP code to a confirmed plan area. That doesn’t automatically mean we can’t help. Our office can check your service address and explain the right options.
Need a hand? (205) 712-1056 · Northwest Appliances, a Simpson Maintenance company.
Two separate products
Repair benefits or maintenance only?
Choose based on whether you want defined benefits for future breakdowns or scheduled preventive care. Local / Extended and Bronze / Silver / Gold belong to different programs.
Repair service membership
Repair + Annual Care
For homeowners who want defined benefits for future appliance breakdowns, with yearly maintenance included.
- Two eligible future repair events for up to five registered appliances.
- $30 per eligible event; parts and approved extras are separate.
- One annual maintenance appointment included for that registered appliance list.
Local and Extended are area-based prices for this same product. Eligibility, waiting period, time limits, and exclusions apply.
Bronze · Silver · Gold
Preventive Maintenance Only
For homeowners who want scheduled appliance care and member discounts, without a repair-event allowance.
- One annual preventive-maintenance visit.
- Appliance checks, reporting, and tier-specific discounts.
- No included repair-event allowance or $30 repair-event rate.
Bronze, Silver, and Gold are tiers of this separate maintenance product. Repairs are separately billed under the selected program’s terms.
You do not need a separate Bronze, Silver, or Gold plan to receive the repair membership’s included annual maintenance. The repair membership already includes annual care for its registered appliance list. Our office can help you choose the appropriate program for your home.
Product 1 · Repair + Annual Care
Repair + Annual Care: Local & Extended.
Local and Extended Area plans provide two eligible repair events and one annual maintenance appointment for up to five registered residential kitchen or laundry appliances at one home.
Repair + Annual Care is the customer-facing name for our Local and Extended Repair Service Contracts. Select your address and payment option, then review the matching written agreement.
Local Area
Care close to home.
$44 / month × 12
$528 total membership in twelve installments.
Or $471 prepaid — save $57.
Plus $30 per eligible future repair event.
Parts, tax, shipping, and approved extras are separate.
Extended Area
Care across our extended routes.
$56 / month × 12
$672 total membership in twelve installments.
Or $601 prepaid — save $71.
Plus $30 per eligible future repair event.
Parts, tax, shipping, and approved extras are separate.
These are annual agreements. Monthly pricing is a twelve-payment commitment. Benefits activate no earlier than 30 calendar days after enrollment and only after the first cleared membership payment. Existing faults are excluded. Our office confirms your address classification, appliance eligibility, and the completed agreement before acceptance.
What the repair plans include
One set of benefits. Two address-based prices.
Local and Extended Area have the same benefits. Use the address checker above to see the payment options for your service ZIP. Our office confirms the full service address before acceptance.
Two eligible repair events
For up to five registered residential kitchen or laundry appliances at one home. Each event is one problem on one listed appliance.
Up to two working hours
Travel, diagnosis, and up to two total technician working hours per eligible event. Necessary same-problem returns share that allowance and the original $30 fee.
Annual preventive care
One combined maintenance appointment for the registered appliance list, including accessible checks, routine accessible cleaning, and a written findings report. No $30 repair fee for maintenance itself.
Eligible dryer-vent cleaning
During the annual maintenance appointment: one registered dryer’s safe, accessible wall-exit vent run up to 15 feet. Longer runs, roof exits, repairs, and unsafe access are extra.
10% off eligible repair parts
Parts remain separately billed. The discount applies to our regular retail repair-part price; tax, shipping, and outside purchases are excluded.
Scheduling preference
Priority within normal service routes, subject to capacity and parts availability. Member-only specials apply when announced. No same-day or emergency guarantee.
An eligible diagnosis uses one event and incurs the $30 fee even if you decline the quoted repair. Necessary returns for the same eligible problem do not use another event or add another $30 fee. Unused events expire; additional repairs after both events are used are separately quoted.
Clear expectations
Know what you’re choosing.
Is this insurance or unlimited repair coverage?
No. This is a defined repair-service agreement with two eligible events, time limits, registered appliances, and exclusions. It does not provide a replacement appliance, cash reimbursement, or unlimited repairs. Parts and approved extra work are separately billed.
What is excluded?
Major exclusions include sealed refrigeration systems, compressors and refrigerant work; washer tubs, drums, bearings, gear cases and transmissions; cosmetic and consumable items; commercial use; pre-existing faults; and external power, plumbing, installation, or venting failures. Two-person work, lifting equipment, special access, and work beyond the included allowance require separate approval. Review the full agreement for the complete scope and exclusions.
What will I pay if I use both repair events?
Membership plus both $30 event fees totals $588 Local or $732 Extended on installments, or $531 Local or $661 Extended prepaid. Parts, tax, shipping, approved extras, and any actual service visit when joining are additional.
Is there a fee just to join?
There is no service-call charge or enrollment fee solely to join without a service visit. If an eligible actual service visit takes place when you join, that separate visit is $79.99 Local or $128.99 Extended. It is not a future repair-event fee, and no additional $30 is added to that joining visit. An existing problem remains excluded from future benefits.
How do activation and the annual term work?
Benefits begin only after at least 30 calendar days from enrollment and the first cleared membership payment. The benefit year then runs twelve months from the recorded activation date. Your completed agreement identifies the registered appliances, payment dates and amounts, and applicable notices.
What happens if I need a return visit?
Necessary visits for the same eligible problem share the original event, the two total technician working hours, and the original $30 fee. A qualifying same-workmanship correction within 90 days does not add another event deduction or trip, labor, or event fee. A different fault or failed part is not automatically a workmanship callback.
How do cancellation and renewal work?
Contact our office by phone, email, or in writing. Your completed agreement and applicable cancellation and refund rights control. Renewal requires separate consent and at least 45 days’ written notice; initial installment authorization is not renewal consent. See the plan details page for more information.
Product 2 · Preventive Maintenance Only
Preventive Maintenance Only: Bronze, Silver & Gold.
Bronze, Silver, and Gold are separate maintenance programs. Each includes one annual visit, appliance health reporting, refrigerator temperature checks, dryer airflow testing, and scheduling priority.
Bronze maintenance
Up to 3 appliances
$149.99 / year prepaid
Or $13.75/month × 12
$165.00 total on installments
Practical annual care for a smaller appliance list, plus a 10% repair-labor discount.
Explore BronzeSilver maintenance
Up to 5 appliances
$249.99 / year prepaid
Or $22.92/month × 12
$275.04 total on installments
Health and life-expectancy reporting, seasonal reminders, 15% off repair labor, and 10% off eligible retail parts.
Explore SilverGold maintenance
Up to 8 appliances
$349.99 / year prepaid
Or $32.08/month × 12
$384.96 total on installments
Our highest scheduling priority, whole-home evaluation, replacement planning, 20% off repair labor, and 15% off eligible retail parts.
Explore GoldMaintenance programs do not include the repair memberships’ two-event allowance, $30 repair-event rate, or included dryer-vent cleaning benefit. Review the selected program’s terms before enrollment. Discounts apply to eligible work and parts.
Refrigerator water-filter service
One less thing to remember.
Two scheduled filter-service visits each year for one refrigerator at one residential service address.
$229.99 per year
Your scheduled visits include
- Filter compatibility verification.
- Up to $50 toward the replacement filter at each visit.
- Professional installation and proper system flushing.
- Filter-indicator reset when supported.
- A visual leak check.
- Convenient service reminders.
Review the enrollment details and confirm filter requirements with our office. Repairs and additional work are separate unless expressly included.
Written plan agreements
Maintenance & Filter Plan Terms.
Read the complete agreement for your selected plan and payment option before enrolling. These links open the applicable ServiceWorks plan page.
Bronze Maintenance
Silver Maintenance
Gold Maintenance
Let’s find the right plan for your home.
Tell us your service address and which appliances you want to include. We’ll explain eligibility, payment options, and the applicable agreement.
Protect Your Investment. Prevent Costly Breakdowns.
Regular maintenance helps appliances last longer, run more efficiently, and reduces the chance of unexpected repairs. Our maintenance plans are designed to catch small problems before they become expensive failures. Whether you're protecting the appliances in your home or maintaining rental properties, we have a plan that fits your needs.
Every visit is performed by trained appliance technicians using professional diagnostic equipment and includes a detailed inspection of each covered appliance.
