Meet Our Team
Northwest Appliances
A
Simpson Maintenance Company
Professional● Factory Trained● Trusted● Insured ● Background Cleared
At Northwest Appliance Service, we believe great service starts with great people. Our technicians are professionally trained, background checked, insured, and committed to treating every customer and every home with respect.
With over 20,000 completed service calls and more than 250 five-star reviews, we've built our reputation on honest service and quality workmanship throughout Northwest Alabama and Northeast Mississippi.
Meet the Owners
Steven Simpson
Owner
Leslie Simpson
Owner
Steven Simpson
With a vision for building something meaningful, our founder brings a blend of big-picture thinking and hands-on experience. They set the tone for everything we do.
Owner
Leslie Simpson
Focused, approachable, and driven by results, our sales manager is all about building strong relationships. They help connect people to the right solutions—with clarity and care.
Director Of Financial Operations
Director Of Operations Tonya Jo Pennington
Creative and strategic in equal measure, our marketing director brings fresh ideas to every campaign. They turn insights into action and help our message resonate with the right audience.
Senior Technician Matthew Taylor
Friendly, attentive, and always ready to help, our customer service manager ensures every interaction is a positive one. They keep communication clear, timely, and human.
Larry Taylor
Technician Why Choose Our Team?
✔ Factory Authorized Service
✔ Manufacturer Trained Technicians
✔ Background Checked
✔ Fully Insured
✔ Professional Uniformed Technicians
✔ Over 20,000 Completed Work Orders
✔ 250+ Five-Star Reviews
✔ Honest Upfront Service
✔ Local Family-Owned Business
✔ Respect for Your Home